Skill For All Privacy Policy

Skill For All is operated by Ladli Foundation Trust through www.skillforall.org.

This Privacy Policy explains how we collect, use, store, protect and share personal information when learners register, enrol in courses, complete assessments, receive certificates or communicate with Skill For All.

Depending on how the platform is used, we may collect:

Account Information

• Full name
• Email address
• Date of birth
• Secure authentication credentials
• City, state or country
• Preferred language

Educational and Programme Information

• School, college, university or organisation name
• Class, course or department
• Programme or cohort details
• Sponsored-enrolment information

Learning Information

• Courses enrolled in
• Lessons completed
• Course progress
• Quiz and assessment results
• Assignments or projects
• Attendance and participation
• Certificates and completion records

Parent or Guardian Information

For learners aged 16 or 17 years, we may collect:

• Parent or guardian name
• Contact details
• Relationship with the learner
• Consent confirmation

Technical Information

We may automatically collect:

• IP address
• Browser and device type
• Login activity
• Pages and courses accessed
• Security and error logs
• Cookie information

Communication Information

We may collect information submitted through:

• Emails
• Contact forms
• Feedback forms
• Surveys
• Complaints
• Support requests

We may use personal information to:

• Create and manage learner accounts.
• Verify age and parental consent.
• Enrol learners in courses.
• Save course progress.
• Conduct assessments.
• Issue and verify certificates.
• Provide technical and learner support.
• Manage sponsored and institutional programmes.
• Prevent fraud, cheating and account misuse.
• Improve course quality and platform performance.
• Prepare programme and impact reports.
• Meet legal, audit and contractual requirements.
• Address safeguarding, security or grievance concerns.

We will process personal information only for legitimate and clearly communicated purposes.

Learners aged 16 or 17 years may use Skill For All only with valid consent from a parent or lawful guardian.

We may take reasonable steps to verify the learner's age and the identity or authority of the consenting parent or guardian.

We do not knowingly:

• Sell children's personal information.
• Use children's data for targeted advertising.
• Track children for unrelated commercial purposes.
• Process children's information in a manner likely to harm their wellbeing.

Parents or guardians may request correction or deletion of a learner's information, subject to legal, safeguarding, certificate-verification and programme requirements.

We may share limited personal information with:

Service Providers

Service providers may support:

• Website hosting
• Cloud storage
• Email services
• Authentication
• Learning-management systems
• Certificate generation
• Analytics
• Cybersecurity
• Technical support

These providers may process information only for authorised purposes and according to applicable contractual and legal requirements.

Educational and Programme Partners

Where a learner is enrolled through a school, college, NGO, employer, government body, CSR partner or sponsoring institution, we may share:

• Enrolment status
• Course progress
• Assessment results
• Completion status
• Certificate status
• Participation information

Only information reasonably required for programme administration, monitoring and reporting will be shared.

Legal Authorities

We may disclose information where required by law, court order, government direction or lawful investigation.

We do not sell users' personal information.

Skill For All may use cookies and similar technologies for:

• Login and authentication
• Platform security
• Saving preferences
• Recording course progress
• Performance monitoring
• Analytics
• Error detection

Essential cookies may be necessary for the platform to function.

Where required, non-essential cookies will be used only after appropriate consent is obtained.

Users may manage cookies through their browser settings, although disabling essential cookies may affect platform functionality.

We retain personal information only for as long as necessary to:

• Maintain learner accounts.
• Provide course access.
• Save progress and completion records.
• Issue and verify certificates.
• Meet programme-reporting requirements.
• Prevent fraud and misuse.
• Comply with legal, audit and contractual obligations.
• Resolve complaints or disputes.

Certificate-verification records may be retained for a longer period so that certificates can be authenticated.

When information is no longer required, it will be deleted, anonymised or securely archived.

We use reasonable administrative, technical and organisational safeguards, including:

• Encryption
• Secure password storage
• Access controls
• Restricted staff access
• Secure hosting
• System monitoring
• Data backups
• Security checks

No internet-based system can be guaranteed to be completely secure.

Users are responsible for protecting their passwords, email accounts and devices.

Where a personal-data breach occurs, Skill For All will take reasonable steps to:

• Investigate the incident.
• Limit possible harm.
• Secure affected systems.
• Notify affected individuals where required.
• Report the incident to the competent authority where legally required.

Subject to applicable law, users may request:

• Access to their personal information.
• Correction of inaccurate or incomplete information.
• Deletion of information that is no longer required.
• Withdrawal of consent.
• Account closure.
• Opt-out from optional promotional messages.
• Information about how their data is used.
• Resolution of a privacy complaint.

Certain information may be retained where required for legal compliance, safeguarding, audit, fraud prevention or certificate verification.

Users may request deletion of their Skill For All account.

Account deletion may result in loss of:

• Course access
• Saved progress
• Assignments
• Learning records
• Certificates stored within the account

Limited records may continue to be retained where legally or operationally necessary.

Users may separately choose whether to receive promotional course updates or learning opportunities.

Users may unsubscribe from optional promotional messages at any time.

Unsubscribing will not stop important messages relating to accounts, courses, certificates, security or support.

Skill For All may include links to independently operated websites or services.

Ladli Foundation Trust is not responsible for the privacy practices, security or content of those third-party services.

Users should review the relevant third-party privacy policy before sharing information.

We may update this Privacy Policy to reflect changes in law, technology or platform services.

Important changes may be communicated through the platform or the user's registered email address.

For privacy questions, correction requests, account deletion or complaints: