Skill For All Privacy Policy

Skill For All is an online learning platform operated by Ladli Foundation Trust ("we", "us" or "our") through www.skillforall.org.

This Privacy Policy explains how we collect, use, store, protect and share your personal information when you register, enrol in courses, complete assessments, receive certificates or contact Skill For All. It applies to all learners and visitors ("you" or "users") of the platform.

By creating an account or using Skill For All, you agree to the collection and use of your information as described in this policy. We process personal information in accordance with applicable Indian law.

Who can use Skill For All: The platform is designed for learners aged 18 to 28 years. We do not knowingly collect personal information from anyone under 18 years of age.

Depending on how you use the platform, we may collect the following categories of personal information.

Account Information

• Full name : to create your account and print your name on certificates
• Email address : to log in and receive course, certificate and support updates
• Date of birth : to confirm that you are between 18 and 28 years of age
• Login credentials : your password is stored in hashed (scrambled) form, so even our staff cannot see it
• Gender : to report on the participation of women and other groups in our programmes
• Country, state and PIN code : to understand where our learners come from and plan programmes by region
• Referral ID (optional) : if another learner referred you, to record the referral

Educational and Programme Information

• School, college, university or organisation name : to link you to the right programme or sponsor
• Qualification : to recommend courses suited to your level of education

Learning Information

• Courses enrolled in, lessons completed and course progress : so you can continue from where you stopped
• Quiz and assessment results : to measure your learning and decide certificate eligibility
• Certificates and completion records : to issue certificates and confirm they are genuine

Technical Information (collected automatically)

• Error logs : to find and fix technical problems
• Cookie data : explained in Section 5

Communication Information

Information you share with us through emails, contact forms, feedback forms, surveys, complaints or support requests.

We use personal information to:

• Create and manage your learner account
• Verify your eligibility : for example, that you are between 18 and 28 years of age
• Enrol you in courses and save your progress : so you never have to start a course again
• Conduct quizzes and assessments
• Provide technical and learner support
• Improve course quality and platform performance
• Prepare programme and impact reports : using totals and statistics wherever possible (for example, "5,000 learners completed a course"), not your personal details

We process personal information only for lawful purposes that are clearly communicated to you.

We do not sell your personal information. We share limited information only with the following parties.

Service Providers

Trusted third-party companies help us run the platform, including for website hosting, cloud storage, email delivery, user authentication, learning-management software, certificate generation, analytics, cybersecurity and technical support. These providers may use your information only to perform services for us, under contractual and legal obligations.

Educational and Programme Partners

If you are enrolled through a school, college, NGO, employer, government body, CSR partner or other sponsoring institution, we may share the following with that institution:

• Enrolment status
• Course progress
• Assessment results
• Completion and certificate status
• Participation details

This allows your institution to see how you are progressing. We share only what is reasonably required for programme administration, monitoring and reporting.

Legal Authorities

We may disclose information to government or law-enforcement authorities only where required by law, a court order, a government direction or a lawful investigation.

Cookies are small text files stored on your device when you visit a website. Skill For All uses cookies and similar technologies for:

• Login and authentication : keeps you signed in as you move between pages
• Performance monitoring and analytics : shows us which pages are slow or most used, so we can improve them
• Error detection : helps us find and fix technical problems

Essential cookies are necessary for the platform to function and cannot be switched off. Non-essential cookies (such as analytics cookies) are used only after obtaining your consent.

You can manage or delete cookies through your browser settings. However, disabling essential cookies may stop parts of the platform, such as login, from working.

We do not keep your personal information longer than necessary. We keep it only for as long as it is needed to:

• Maintain your account and course access
• Save your progress and completion records
• Issue and verify certificates
• Meet programme-reporting requirements
• Prevent fraud and misuse
• Comply with legal, audit and contractual obligations
• Resolve complaints or disputes

Certificate-verification records may be kept for a longer period so that an employer or institution can confirm your certificate is genuine, even years later.

We use reasonable administrative, technical and organisational safeguards to protect your information, including:

• Encryption : your data is converted into a coded form that cannot be read without authorisation
• Secure password storage : passwords are stored in hashed (scrambled) form and cannot be read, even by our staff
• Access controls : only authorised staff can view personal data, and only when their work requires it
• Secure hosting : the platform runs on protected servers
• Monitoring and security checks : we watch for suspicious activity and test our systems regularly
• Data backups : regular copies protect your records from accidental loss

No internet-based system can be guaranteed to be completely secure. You are responsible for keeping your password, email account and devices secure — for example, by using a strong password, not sharing it with anyone and logging out on shared computers.

You can request deletion of your Skill For All account at any time.

How to request deletion

1. Send an email to skillforall@ladlifoundation.org from the email address registered with your account.
2. Use the subject line "Account Deletion Request" and include your full name.
3. We may contact you to confirm your identity before deleting the account.

We may update this Privacy Policy from time to time to reflect changes in law, technology or our services. The "Last Updated" date at the top of this page shows when it was last revised.

For privacy questions, correction requests or complaints, please contact our Grievance Officer:

For account deletion requests, please write to skillforall@ladlifoundation.org.

We aim to acknowledge your request promptly and resolve it within a reasonable time, as required.